Damaged Items

It’s terrible to contemplate, but even with our best precautions it’s possible for a bear to sustain injury during his or her journey to you. Regardless of how your new friend travels, all orders are fully insured – so in the unlikely event of loss or damage, we will work with you to replace the bear or obtain a refund.

If you receive a damaged United Parcel Service order:

1. Ask the UPS driver mark his or her record that the order was delivered in damaged condition and have the driver inspect the contents with you to verify any damage.
   
   
2. If the driver agrees there is damage, ask the UPS driver file a claim or call the UPS station to file a claim.
   
   
3. Notify The Teddy Baron of the situation via e-mail. Please include your name, address, and order number in the message.
   
   

If you receive a damaged United States Postal Service order:

1. Inform your Postmaster or Postal Carrier that the order was delivered in damaged condition and have him or her inspect the contents with you to verify any damage.
   
   
2. If the USPS representative agrees there is damage, ask for the appropriate Postal Insurance Claim forms.
   
   
3. Notify The Teddy Baron of the situation via e-mail and request the original USPS Insurance slips. Please include your name, address, and order number in the message.
   
   
   

Return Policy and Process

Due to the collectible nature of our products, The Teddy Baron regretfully must enforce the following returns policy:

If you are not satisfied with any of the items you ordered, you may return the items within five (5) business days after receiving the order. Requests for returns after five business days will not be accepted.

Please note refunds are based on the merchandise amount only (we cannot refund shipping charges) and will reflect a 15 percent restocking fee. Also note that while we do our best to carefully package your order, bent hangtags or boxes are not considered a defect; a bear may not be returned citing tag or box condition as the reason for return.

To return a product:

1. Contact The Teddy Baron via e-mail or telephone within five business days to report the problem.
   
   
2. If it is determined the product(s) should be returned, the representative will assign a Return Number.
   
   
3. Write the Return Number on the return address label portion of your invoice.
   
   
4. Complete the Return portion of the invoice and indicate whether you want a replacement product (if available) or a refund. Please note that refunds will be issued in the form of the original payment and will reflect a restocking fee.
   
   
5. Pack the items carefully and securely in their original packaging. Items must arrive in their original condition with all applicable hangtags, accessories, and so forth.
   
   
6. Detach the return label and securely affix it to the package.
   
   
7. Please fully insure the package for our mutual protection and keep copies of the shipping information.
   
   
8. Once the return has been received and processed, a refund less the 15 percent restocking fee will be issued in the form of the original payment. A confirmation e-mail message also will be sent to the customer.